Account & Troubleshooting

Free trials are for first-time callers and are limited in length. If you've used the line before or your trial minutes are up, you'll be prompted to buy a package. Women always call free with no package.

Call 800-908-2888 and follow the account prompts to recover access, or reach support through the line. Your minutes stay on your membership.

Call in and follow the account prompts with your membership ID and PIN to hear your balance. You can top up more minutes at any time.

Make sure you're dialing 800-908-2888 correctly and that your carrier allows toll-free calls. Try again from another phone if needed, and check you have signal or a clear landline connection.

Yes. Your minutes are tied to your membership ID and PIN, not to one phone. Log in from any phone to use your balance.

Call in, follow the prompts to purchase, and the minutes are added to your membership instantly. Bigger packages give you the lowest per-minute rate.